Faqs | Nhat Linh

Faqs

  • How many types of train operating in Vietnam do you provide?

    
    
    
    
    NL travel services provides all types of train operating currently in Vietnam from North to South, from Hanoi to Ho Chi Minh City and to other provinces with the best trains. we can book train tickets for you  with advanced payment. We sell tickets from different train companies Fanxipan Express, Orient Express, Sapaly Express, Chapa Express, Livitrans Express, Violette Train...  all with soft sleepers in 2 or 4 berth cabins there are first classes for the routes from Hanoi to Sapa, Hanoi to Hue & Da Nang, Saigon to Nha Trang & Phan Thiet…
    Traveling by train will give you a chance to discover a Truly Vietnam and enjoy a different side of life

  • If I lose my tickets of reunification train, How can I get on train ?

    For reunification train, the ticket is original ticket, paper ticket. so we just print once time, and deliver to you via email. If you lose tickets, you have to contact us  or call us + 084.912961056  immediately to get new tickets for your trip. Or if you lost your voucher of tourist train to other people you have to contact us immediately to issue a booking confirmation with us before other people picked up your voucher to get your train tickets from us.

    So, Please don't worry when the tickets lost or destroyed

  • How far in advance should I reserve my train ticket online?

    There is no time limit to book a train ticket through our website if tickets are available or some time tickets unavailable because code holding then you can contact us upon receive your request; we will check if the ticket (s) is available then provide you all necessary information. Anyway, to ensure your plan is well managed, please book your ticket at least 01 week in advance for normal seasons. For peak season such as Lunar New Year (end of January till mid of February), International Labor Day (30th April – 2nd May), Independence Day (25th August – 2nd September), Normally. please book your ticket as soon as possible. 

  • What should I do if I want to cancel my ticket?

    Please contact us   with passport attached for cancellation and refund.

    Kindly check out tickets cancellation policy information for your cancellation request:

    Cancellation of train tickets will be charged as follow:

    -  Canceled booking is 10 days before departer of the train ticket 0% x Total value of canceled tickets

    - Cancel the booking within 9 days - 08 days before departer of the train ticket 10% x total value of canceled tickets

    - Cancel the booking within 8 days - 07 days before departer of the train ticket 20% x total value of canceled tickets

    - Cancellations within 07 days ticket - 05 days before departer of the train ticket 40% x Total value of canceled tickets

    - Cancellations within 05 days - 3 days before departer of  the train ticket 50 % x Total value of canceled tickets

    - Cancel 02 days (48 hours) before departer of the train ticket 100% x Total value of canceled tickets

    Changing of travel dates for train, after you have received your train ticket voucher, will be charged: 5$ per ticket, maximum 20$ per booking + any extra fee that the train company may add for late changes. Note that is is not always possible to change the travel date.

  • Is it possible for me to book a ticket for multiple routes?

    It’s impossible because Vietnam Railways do not offer this type of ticket yet. If you plan to travel by train for more than 01 route, please contact us for more instruction or simply book one by one route through our website with the multiple destination option.